1. Introduction
Onepoint Diagnostics LLP values your privacy and is committed to protecting your personal and medical information.
This Privacy Policy explains how we collect, use, store, and protect user information through our website, applications, and communication platforms including RCS messaging.

2. Information We Collect
We may collect:

• Full name
• Mobile number
• Email address
• Date of birth
• Gender
• Address
• Appointment details
• Health and diagnostic information
• Device/browser information
• IP address and usage analytics

3. How We Use Your Information
We use your information to:

• Book appointments
• Process diagnostic requests
• Deliver reports
• Send reminders and alerts
• Provide customer support
• Improve our services
• Send health-related offers and promotions
• Verify accounts and authenticate users

4. RCS Messaging & Communication Policy

Onepoint Diagnostics LLP may use RCS (Rich Communication Services) messaging to communicate with users for:

• Appointment confirmations
• Test booking updates
• Report notifications
• Health reminders
• Promotional campaigns
• Customer support
• Authentication and OTP delivery

By sharing your mobile number and interacting with our services, you consent to receive RCS communications.
RCS messages may include:

• Rich cards
• Images
• Buttons
• Interactive replies
• Links to reports or booking pages

We do not sell your mobile number or personal information to third parties for unrelated marketing purposes.
Users can opt out of promotional communications anytime.

5. Data Sharing
We may share information with:

• Authorized laboratory staff
• Healthcare professionals
• Payment gateway providers
• Technology and communication partners
• Government authorities when legally required

All partners are expected to maintain confidentiality and data security.

6. Data Security
We implement reasonable security measures to protect your information against:

• Unauthorized access
• Data misuse
• Disclosure
• Alteration
• Destruction

However, no online platform can guarantee absolute security.

7. Cookies & Analytics
Our website may use cookies and analytics tools to:

• Improve user experience
• Analyze traffic
• Remember user preferences
• Optimize services

Users may disable cookies through browser settings.

8. Data Retention
We retain user and medical information only as long as necessary:

• For legal compliance
• Medical record requirements
• Service operations
• Dispute resolution

9. User Rights
Users may:

• Request access to personal data
• Request corrections
• Withdraw marketing consent
• Request deletion where legally permissible

Requests may be submitted through official support channels.

10. Third-Party Links
Our website or RCS messages may contain links to third-party websites. Onepoint Diagnostics LLP is not responsible for the privacy practices of external websites.

11. Children's Privacy
Services are not intentionally directed toward children without guardian supervision.

12. Policy Updates
We may update this Privacy Policy periodically. Continued use of services constitutes acceptance of updated policies.

13. Contact Information
For privacy concerns, communication preferences, or data-related requests, users may contact:
Onepoint Diagnostics LLP
Customer Support Team

Email:
onepointdiagnostics21@gmail.com
info@onepointdiagnostics.com

Phone: +91-895-616-9964 , +91-895-616-9965