1. Introduction
Welcome to Onepoint Diagnostics LLP. By accessing our website, booking diagnostic services, or interacting with our communication channels including SMS, RCS messaging, WhatsApp, email, and phone support, you agree to comply with these Terms & Conditions.
These terms govern the use of our website, online appointment services, laboratory services, home collection services, reports access, and digital communications.

2. Services Offered
Onepoint Diagnostics LLP provides:
• Pathology and laboratory testing
• Health check-up packages
• Diagnostic consultations
• Home sample collection services
• Digital reports and notifications
• Customer support and appointment management
Services may vary depending on location, operational availability, and medical requirements.

3. Eligibility
By using our services, you confirm that:
• You are at least 18 years old, or
• You are using the service under supervision of a parent/legal guardian
• The information provided by you is accurate and complete

4. Appointments & Payments
• Appointments are subject to availability.
• Pricing displayed on the website may change without prior notice.
• Payments made online are processed through secure third-party payment gateways.
• Onepoint Diagnostics LLP is not responsible for failures caused by banking networks, payment gateways, or internet issues.

5. Medical Disclaimer
• Diagnostic reports are intended for informational and clinical purposes only.
• Reports should always be interpreted by qualified medical practitioners.
• Onepoint Diagnostics LLP does not provide emergency medical services.

6. RCS, SMS & Digital Communication Consent
By submitting your mobile number on our website or mobile platforms, you expressly consent to receive communications from Onepoint Diagnostics LLP through:
• RCS Messages
• SMS
• WhatsApp
• Email
• Automated notifications
• Voice calls

These communications may include:
• Appointment confirmations
• Test reminders
• Home collection updates
• Report availability notifications
• Health package promotions
• Service announcements
• Customer support messages
• OTPs and account verification

Message frequency may vary based on your interaction with our services.
Standard message and data charges may apply as per your telecom operator.
Users may opt out of promotional communications anytime by:
• Clicking unsubscribe links
• Replying STOP where applicable
• Contacting customer support
Transactional and service-related communications may still be sent even after opting out of promotional messages.

7. User Responsibilities
Users agree:
• Not to misuse the website or communication systems
• Not to provide false or misleading information
• Not to interfere with website security or operations
• Not to use automated systems for unauthorized access

8. Intellectual Property
All website content including:
• Logos
• Branding
• Text
• Graphics
• Reports format
• Software elements
are the intellectual property of Onepoint Diagnostics LLP and may not be copied or reproduced without written permission.

9. Limitation of Liability
Onepoint Diagnostics LLP shall not be liable for:
• Delays caused by technical issues
• Network failures
• Incorrect information provided by users
• Indirect or consequential damages
• Temporary service interruptions

10. Privacy & Data Usage
Use of our services is also governed by our Privacy Policy.

11. Changes to Terms
Onepoint Diagnostics LLP reserves the right to update or modify these Terms & Conditions at any time without prior notice.

12. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts.